Tag Archives: customer service

POSTED

Mar13

42 DAYS

Stores Revolutionizing Shopper Experiences

Forever 21

See what stores Business Insider thinks is changing shopper experiences. Do you agree?

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POSTED

Jun18

310 DAYS

3 Old-Fashioned Tips for Strong Customer Service

3oftipscustomerservice

There are no but’s about it–customer service is the lifeblood of the retail industry. Without good customer service, retailers stand to lose the loyal shoppers they so desperately need. And …

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POSTED

Jun11

317 DAYS

CostCo to Nix Self-Checkout From Stores

CostCoselfcheckoutgone

The battle of service vs. convenience rages on--only this time, it's all in-store. Last week, CostCo announced that the company would be eliminating all self-service checkouts from stores.

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POSTED

May16

343 DAYS

What Zappos Can Teach Retail About Creating the Ultimate Experience for Shoppers

zappos

*Image Credit: Tweet Magazine Here at POPAI, whether we’re talking about in-store or online, we always champion the experience that is shopping, and how a good experience in turn is …

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POSTED

May01

358 DAYS

What’s New–and What’s Not–About Great Customer Service for Your Shoppers

goodcustomerservice

In the game of retail, we often talk about ways we can capture (and keep) shoppers’ attention, and thereby gain them as a loyal consumer of our product, our store, …

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POSTED

Apr22

367 DAYS

More Shoppers Share Bad Customer Service Experiences Than Good

CSinfomain

When it comes to social media, shoppers share bad experiences much more often than sharing positive ones.

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POSTED

Mar04

416 DAYS

Extreme Customer Service: Lessons From Companies That Go Above & Beyond

tacobellfoodtrucks

You haven’t had great customer service until Taco Bell delivers 10,000 tacos to your fast-food-free town just because someone spread a fake rumor you’d be getting your first chance at …

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POSTED

Feb26

422 DAYS

20 Facts About Shoppers You Shouldn’t Ignore

20shoppers

Having statistical data can shopper marketers in riddling out the oft-more messy thing we call shopper behavior.

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POSTED

Jan16

463 DAYS

Getting Grocery Shoppers to Complain More

complaingroceryshopper

Believe it or not, grocery retailers' biggest problem isn't the shoppers who complain, but the ones who don't.

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POSTED

Jan08

471 DAYS

50% of Shoppers Believe They Know More Than Store Employees

50percentshoppersknowmore2

Cut yourself some slack, retailers. You're competing against the Internet.

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POSTED

Jan03

476 DAYS

Why We Really Browse In-Stores & Then Buy Online

showrooming2

Showrooming, the easy villain of brick-and-mortar retail. But here's a hint: showrooming isn't just about price.

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POSTED

Apr01

1119 DAYS

Retailers Use Social Media To Win Back Unhappy Customers

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According to the ┬áRetail Consumer Report, commissioned by RightNow and conducted by Harris Interactive, retailers are using social media channels to bring back dissatisfied customers. The research demonstrates that by …

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POSTED

Oct15

1287 DAYS

Study: Customer Service Still Important

badcustomerservice

Marketers and retailers alike may want to take such cliche phrases as “The customer is always right.” and “Our customers come first” a little more seriously, according to the 5th …

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